Japan Visitor Hotline
JNTO (Japan National Tourism Organization)
050-3816-2787
Not sure what to do? Call here first. Illness, injury, natural disasters and other trouble during your trip.
- Hours
- 24 hours, 365 days
- Languages
- English中文한국어
Help & Safety
Feeling sick or injured
How to find a hospital, what happens at a clinic, and the papers to show.
- 1Severe symptoms (chest pain, trouble breathing, unconscious, heavy bleeding) → call 119.
- 2Not sure where to go → call the Japan Visitor Hotline (24 hours, English/Chinese/Korean).
- 3Find a hospital that speaks your language with JNTO’s search, or see nearby hospitals below.
- 4Bring your passport, and fill in the medical information sheet before you see the doctor.
Call
Nearby hospitals
Hospitals near you that accept patients in English, or offer 24-hour emergency care.
Search all hospitals (JNTO)Your location is used only for this, and is not saved.
At the clinic
- Reception: show your passport and fill in the medical information sheet.
- See the doctor. Use the symptom pointing sheet if needed.
- Pay at the counter. Keep the receipt.
- If you get a prescription, take it to a pharmacy (調剤薬局).
Official help lines & guides
Ambulance / Fire — 119
Fire and Disaster Management (local fire departments)
119
Life-threatening illness or injury, fire. Say “Kyūkyū desu” (救急です — it’s a medical emergency).
- Hours
- 24 hours
- Cost
- Free call. The ambulance itself is free.
- Languages
- 日本語
Guide for when you are feeling ill
JNTO
Find hospitals and clinics by language, medical specialty, area, credit cards and 24-hour emergency care. Also explains how to see a doctor in Japan.
- Languages
- English中文한국어
Medical information sheet (PDF)
JNTO
Fill in your symptoms, allergies and medicines before seeing a doctor, and hand it to the reception.
- Languages
- English日本語
Symptom pointing sheet (PDF)
JNTO
Point to your symptoms to explain them to doctors and nurses.
- Languages
- English日本語
Tokyo medical institution guide in foreign languages (Himawari)
Tokyo Metropolitan Government
03-5285-8181
In Tokyo: find hospitals and clinics where you can be seen in your language, and learn about Japan’s medical system.
- Hours
- Daily 9:00–20:00
- Languages
- English中文한국어ไทยEspañol
AMDA International Medical Information Center
AMDA International Medical Information Center (NPO)
03-6233-9266
Medical information and advice in many languages. Available languages change by weekday — check the website.
- Hours
- Weekdays 10:00–16:00
- Cost
- Free consultation (call charges apply)
- Languages
- English中文한국어EspañolไทยTiếng ViệtTagalog
Related
Phone numbers and hours are from official pages. We check them regularly, but please confirm on the official site.
This page is not medical advice. In an emergency, call 119.