Japan Visitor Hotline
JNTO (Japan National Tourism Organization)
050-3816-2787
Not sure what to do? Call here first. Illness, injury, natural disasters and other trouble during your trip.
- Hours
- 24 hours, 365 days
- Languages
- English中文한국어
Help & Safety
Earthquakes & natural disasters
Where to get reliable alerts in your language, and what to do first.
- 1Install the Safety tips app for alerts in your language.
- 2During shaking: protect your head and stay away from windows. Don’t rush outside.
- 3Near the coast and a tsunami warning is issued: move to high ground immediately.
- 4Follow instructions from hotel and station staff.
Call
During an earthquake
- Protect your head. Get under a sturdy table if you can.
- Don’t rush outside — falling objects are dangerous.
- After shaking stops, check for fire and follow staff instructions.
Official help lines & guides
Safety tips (app)
Japan Tourism Agency
Push alerts for earthquakes, tsunami, weather warnings and heatstroke, plus what to do next. Install it when you arrive.
- Cost
- Free
- Languages
- English中文한국어EspañolPortuguêsไทยTiếng ViệtBahasa IndonesiaTagalogनेपालीខ្មែរမြန်မာМонгол
Japan Safe Travel Information
JNTO
Map of current earthquakes, tsunami, volcanic and weather warnings by prefecture and major station.
- Languages
- English
@JapanSafeTravel (X)
JNTO
Latest alerts, transport disruptions and heatstroke information.
- Languages
- English
安心访日 JapanSafeTravel (Weibo)
JNTO
Latest alerts and safety information in Simplified Chinese.
- Languages
- 中文
NHK WORLD-JAPAN
NHK (Japan’s public broadcaster)
News from Japan’s public broadcaster, including disaster coverage.
- Cost
- Free
- Languages
- English中文한국어
Disaster Prevention Portal
Ministry of Land, Infrastructure, Transport and Tourism (MLIT)
How to prepare for and act in earthquakes, floods and other disasters in Japan.
- Languages
- English
Related
Phone numbers and hours are from official pages. We check them regularly, but please confirm on the official site.
This page is not medical advice. In an emergency, call 119.